Your Privacy

Here we explain what personal information Prince Albert Casino holds, the reasons we hold it and how we protect it. It also describes the choices you have over marketing and your data.

A. What we collect

Account details: your username, home address, email, date of birth and full name
Verification: identity documents and proof of address used in our Identity Checks
Payments: records of deposits and withdrawals, and the methods used for them
Play: bets, game history, limits and bonus activity
Technical: IP address, location data for geolocation, browser type and device model
Contact: correspondence you exchange with our support staff

B. Marketing choices

Marketing emails reach you only if you opted in. Consent can be withdrawn at any time through account settings or the unsubscribe link in each marketing email. You will still receive account, payment and security messages after opting out. Accounts that are self-excluded or on a break are never sent offers.

C. Cookies

We use cookies so you stay signed in, your account stays protected and we can measure how the site performs. You will find details and controls on our Cookies and Tracking page.

D. How long we keep it

Canadian anti money laundering and tax rules set how long we hold records of your account, verification and transactions, and that obligation continues after closure. After the required period, the records are deleted or anonymised. We retain your marketing preferences so that any opt-out remains respected.

E. Security

We encrypt all data in transit and store it on access-restricted systems. Employees see it only when their role calls for it, and full card details are held by our payment processors, not by us. Pick a strong password, and email us at once if you suspect unauthorized access to your account.

F. Transfers outside Canada

Some partners that host data, verify identity or process payments operate in other countries, so your details may be held or processed abroad. Contracts and safeguards oblige them to protect it to the same standard we apply. Authorities in another country may access information stored there under local law.

G. Why we use it

to open your account and provide our games, Promotions and VIP Club benefits
to verify your identity, age and where you play from, and to meet anti money laundering obligations
to handle deposits, withdrawals and support requests
to apply responsible gaming tools, limits and self-exclusion
to detect fraud and irregular play
to send marketing where you have opted in

H. Your rights

You can ask us to:

give you access to the information we hold about you
correct any of your information that is out of date or wrong
delete data we are under no legal obligation to keep
stop us using your data for promotions or for anything else you oppose

Send your request to [email protected] using the email you signed up with. We may request proof of identity first.

I. Age

Only people aged 19 and up may open or keep a Prince Albert Casino account. Should our checks show an account belongs to someone younger, we shut it and delete the personal data linked to it; records that Canadian law makes us keep are the sole exception. Full details appear in our Age Policy.

J. Changes

This page is updated each time the law or the way we handle data changes, and every revision appears here with its new date. Important changes are communicated through email or a notice on screen.

K. Who we share it with

Payment providers, which process the funds you pay in and take out
Verification services, which establish your identity, your age and where you play, and help us detect fraud
Service providers for hosting, game supply, email and support tools

We share information with the appropriate authorities whenever Canadian law calls for it. We do not sell personal data to any party, ever.

L. Legal grounds

Consent is our basis when you register an account and when you agree to receive marketing. We also handle your information where running your account calls for it, and where Canadian requirements on age, identity checks and money laundering apply.

M. Contact

Questions about your privacy go to [email protected]. Please add Privacy to the subject line so your message is directed correctly.