Responsible Gaming
Prince Albert Casino is for adults who want to play slots, Jackpots and Live Casino tables on their own terms. Below you will find the controls available to you, where free help is offered and how we keep minors out.
A. Our commitment
We treat responsible gaming as part of running a casino, not as an extra. Our team watches for signs of harm, and every account has full access to the tools below. No promotion or Prince Albert Rewards benefit is ever sent to a player who has chosen to step away.
Only play with money you could lose without hardship. If gaming begins to feel like a duty, or you notice yourself chasing losses, concealing your play or borrowing to pay for it, take a break and look at the support listed below.
B. Free, confidential support
The independent organisations below provide free help for players and for their family and friends:
- Gamblers Anonymous
- ConnexOntario
- Gambling Therapy
You do not need to tell us or close your account before contacting them.
C. Tools you control
Limits on deposits, wagers and stakes
Limits are available for deposits, for total wagering and for the amount of each individual stake. When you reach a limit, your account will not accept anything more until the following limit period starts.
Reality checks
At an interval you set, an on-screen reminder shows the length of your session up to that point, helping you decide whether to continue.
Time alerts
Pick how long you want a session to last, and we alert you the moment that time runs out.
Take a break
Choose a cooling-off period lasting at least one day and up to six weeks. Your account stays suspended until that period ends. Throughout, deposits and gameplay are blocked and we stop all marketing to you.
Self-exclusion
For a longer separation, self-exclusion blocks access to your account and halts every promotional message. Email us with your request and we confirm in writing once it is active.
Account closure
We can close your account permanently if you ask. Whatever balance remains is sent to you by one of our approved withdrawal methods.
Identity and location checks
Before accepting any deposit, we carry out KYC verification and geolocation checks to confirm our service is permitted where you play. This ensures each account belongs to its rightful adult owner.
D. When limit changes take effect
A reduced limit applies the moment you set it. Increases to a limit, or its complete removal, take effect after 24 hours, which gives you time to rethink a hasty decision.
E. Protecting minors
Our casino accepts customers aged 19+ only. Every player's age is checked before a deposit is accepted, and an account held by a minor is shut down. Our Age Policy sets out full details and guidance for families.
F. Self-assessment
This short, confidential quiz asks a handful of simple questions about your gambling and takes only a few minutes. Based on your answers, it may suggest a limit, a cooling-off break or getting in touch with a support organisation mentioned above.
G. Contact
Email [email protected] to request self-exclusion, a break or account closure, or for help with any of our tools. Our team treats every message in confidence and will never try to talk you out of stepping away.